«As pessoas querem ouvir exactamente o que querem, e quando querem»

«(...) I understand that there is a growing need for personalization in today's society. People want to hear what they want, exactly when they want it. FM radio cannot fulfill that desire. (...) This is something that needs to be considered when looking at the future of radio, and it is something that I still cannot answer, nor can anybody else. I like to compare radio's future to the internet about 15 years ago. Nobody knew where it was going, but they knew it was going to be something big.»